After Sales Service and Warranty

If you are a customer of Global CHR and you have a technical problem with the equipment we have sold to you, please contact us by email at by providing us with your customer code, your order number, details of the equipment concerned and any relevant information on the problem encountered, including photos if possible.< /div>
We are able to work on all types of catering equipment (hot, cold or ventilation), whether under our warranty or not.
You can also reach us by telephone for our after-sales service at the following number: France +33 1 87 66 71 06. In order to speed up the processing of your request, please follow these instructions carefully. Our technical service manager will contact you as soon as possible to discuss the terms of intervention.
Please note that when contacting us it is best to have the serial number of the device or the invoice number ready. However, please note that certain warranty exclusions apply, including:

  • Glass parts such as showcases, display units and glass doors are not covered by the warranty.
  • Device malfunctions due to limescale deposits are not covered by the warranty.
  • Electrical parts damaged due to abnormal voltage variations or improper use are not covered by the warranty.
  • Damage or failure resulting from improper installation of the device, negligence or insufficient maintenance, temporary overloading, inexperience or the use of harmful products or unsuitable, or normal wear and tear, are not covered by the warranty.